You must have your device turned on at all times. Guardian sends push notifications to advise you that a check in request is pending. As a reminder, Guardian will also send you a text message (SMS).
In order to perform a check in, Guardian relies on location services being enabled. This is typically found in the Settings > Privacy or Settings > Location Services options on your device.
Contact your case manager. Your Guardian account must be activated using the primary number you have assigned to your smartphone.
You can retrieve your PIN by having it sent to your device via text message (SMS). Just click on the link below the login button and enter your smartphone number. You should receive your PIN within a few minutes.
You need to enter your smartphone number and PIN assigned by your case manager.
At this time credit cards are the only accepted form of payment. Android users click on the “Pay Now” button within the Guardian app under the “Account” tab and follow instructions to make an online credit card only payment. iPhone users click on the “Call to Pay” button within the Guardian app under the “Account” tab to dial Telmate customer service (866-516-0115) and make a credit card only payment over the phone. Payments may take up to 24 hours to reflect in your account.
Within the Guardian app, click on the “Account” tab and scroll down to the “Billing History” section. Payments may take up to 24 hours to reflect in your account.