Getting Started with Guardian

How to Check In with Guardian

I turned off my smartphone. How will I know if I receive a check in?

You must have your device turned on at all times.  Guardian sends push notifications to advise you that a check in request is pending.  As a reminder, Guardian will also send you a text message (SMS).

I get a message saying Location Services needs to be switched on. What does this mean?

In order to perform a check in, Guardian relies on location services being enabled. This is typically found in the Settings > Privacy or Settings > Location Services options on your device.

When I log in, I get a message saying my account is not active. What do I do now?

Contact your case manager. Your Guardian account must be activated using the primary number you have assigned to your smartphone.

I can’t remember my PIN. How can I retrieve it?

You can retrieve your PIN by having it sent to your device via text message (SMS).  Just click on the link below the login button and enter your smartphone number.  You should receive your PIN within a few minutes.


How do I log into Guardian?

You need to enter your smartphone number and PIN assigned by your case manager.

How do I make a payment?

At this time credit cards are the only accepted form of payment. Android users click on the “Pay Now” button within the Guardian app under the “Account” tab and follow instructions to make an online credit card only payment. iPhone users click on the “Call to Pay” button within the Guardian app under the “Account” tab to dial Telmate customer service (866-516-0115) and make a credit card only payment over the phone. Payments may take up to 24 hours to reflect in your account.

How can I see my billing history?

Within the Guardian app, click on the “Account” tab and scroll down to the “Billing History” section. Payments may take up to 24 hours to reflect in your account.