Telmate Facility Support
Telmate Facility Support is our customer service offering for facilities that includes account management, live phone support, expert training and locally based technicians.
Telmate will assign a dedicated account representative as a single point of contact to handle all matters involving all inmate telecom services. The account representative coordinates all issues with the appropriate Telmate department ensuring all matters are resolved quickly.
To ensure the highest level of service and operations, Telmate will assign a full time employee to your facility. We will also employ other full time employees in close proximity to the facilities who are available to cover any on location issues or training needs that may arise. Given the close proximity of our service technicians, Telmate guarantees service within a 2-hour window, 24 hours a day 7 days a week. Customer service is also available 24/7, 365 days a year to assist with questions or requests. Our commitment is to offer you the most approachable and responsive assistance available.
Telmate will provide training at the facility to personnel any time before or after the installation of the Telmate system. Telmate will provide training specific to Site Administrators, Detectives, Correctional Officers and any other groups that use the system.
Telmate’s centralized platform means that you’ll never again wait for a system upgrade. Telmate will make sure your facilities always have access to the latest technology and security. Our centralized platform allows us to rapidly deploy system enhancements. And our free ongoing training (scheduled to coincide with updates) means your staff will alway be up to date on all new security and feature improvements.